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Store Policies

Payment Methods Accepted

We are currently accepting all major credit and debit cards via Paypal.  There is no requirement for customers to have a Paypal account to use this option.  Or please call 01603 630500 for our telephone ordering service between 8.30am and 2pm weekdays.  If you call out of hours please leave your telephone number, whether the item is for delivery within the UK or overseas and details of the book/s you want and we'll call back with the complete charge to be made by our instore card authoriser.  The total price will be just the same as for internet orders.  We also accept UK Cheques (payable to City Bookshop) and Postal Orders.  Alternatively, customers local to Norfolk are able to place an order online or over the phone and pay and collect in our Norwich City Centre shop.  

Refunds

We trust you will be satisfied with every purchase you make from us.  Customers can return any item purchased for a refund up to 14 days after delivery.  Refund requests made after that time will be accepted with a valid reason.  For instore purchases we do not offer refunds but are happy to allow exchanges or provide a credit note.



Questions, comments, or suggestions
Please write to info@citybookshopnorwich.co.uk
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